Salesforce now has a lot more to offer than just CRM tools.Using Salesforce for project management is one approach to achieve consistency throughout the client journey.
You can develop entire customer stories by bringing together all their teams, regardless of their physical distance by implementing a salesforce project management system within your business environment. When you treat client onboarding or customer service as a project, you can rest assured that your customers will receive exactly what they require when they require it. Let’s discuss about how the Salesforce be used for project management:
One of the most important responsibilities of a project manager is to ensure that team members collaborate well. The Account Teams feature in Salesforce can help with smoother teamwork. Accounting Teams are groups of users who have access to specific Account data and any associated contacts, opportunities, and cases.
Account owners can set each team member’s roles as well as the level of record access they have. This keeps everyone in the loop about their obligations and ensures they have the resources needed to do their tasks. When creating reports, you can also refer to Account Teams. The Teams functionality works with Salesforce opportunities as well, but not with other objects, which is its biggest drawback.
Use of task notifications for the sales team
Salesforce released Task Notifications as one of its new features. As the name implies, this feature displays the many jobs that need to be accomplished by your team members, along with all essential information. This feature would also remind team members regularly about their duties that needed to be completed, ensuring that your project ran smoothly. It is worth noting, however, that task notifications are only accessible in Salesforce’s lightning edition, so you will need to update to get this functionality.
Use Chatter to collaborate and share files in real-time
Salesforce’s enterprise social media app is called Chatter. Unlike most social media networks, however, Chatter is intended to enhance rather than hinder productivity. Anyone with a Chatter account can make a new post, which teams can use to organize projects. Consider chatter posts similar to Trello or Asana cards rather than other social media updates.
Users can comment on postings to share relevant files, ask questions, and provide status updates, and the post itself specifies the task or project. If used correctly, chatter may be a terrific tool for bringing more of your project management activity into Salesforce. Within Chatter, you may form groups so that the entire organization doesn’t see posts and can be accessible only to the relevant people. Then, add themes to posts to arrange by position, campaign, or area.
Thus the above listed are about how Salesforce be used for project management. Salesforce can be used for project management, but only native Salesforce apps can provide simple, seamless integration and flexibility.